RETURNS

EXTENDED RETURNS
We've extended our usual limit for returns just for the festive season. Any gift or item bought until 24 December can be returned up until 25 January 2021.

Please note that any items or gift returns will be refunded to the same payment method used when placing the order.

 

WISH TO RETURN ONE OR MORE ITEMS? 
- PROCEED AS FOLLOWS:

 

Are you a customer from Czech Republic, Romania, Slovakia or Slovenia?

If you are a customer with delivery address in either Czech Republic, Romania, Slovakia or Slovenia, you are solely responsible for the return of your package. In this case, you will pay for shipping costs yourself and hummel will be unable to track your return. For this reason, we encourage you to obtain and keep a receipt for the return of your package.

Please send your package directly to:
 

Cella Logistics - Servicecenter
Am Güterbahnhof 2
24976 Handewitt
Germany
 

Remember to state your name, address, and order number on the return package as the sender information.
Please note that we do not accept parcels sent as cash on delivery.

 

Are you a customer from another country than the ones stated above?  

1. Download your return label

You can download a free return label here. Remember to fill out and include the return slip as well. You can download one here.

 

2. Prepare the package

Pack the item(s) carefully and enclose the complete return slip. Place the printed label on the parcel. Make sure it is clearly visible and that address and barcodes are not covered. 

Please note: If you have several returns, these should be sent separately as refunds cannot be combined.

 

3. Return your package

Drop off the package at the nearest postal office and send it to the address provided on the printed label. You will not have to pay postage for this parcel. Remember to obtain and keep a receipt for the return of the parcel.

 

Please note: Once received, the articles may only be handled in such a way as to allow the nature, features, and function of such articles to be demonstrated. Among other things, this means that hangtags on clothing must not be removed.

 

WITHOUT A RETURN LABEL
If you choose not to use the return label we provide, you are responsible for returning your package. In this case, you will pay for shipping costs yourself, and hummel will be unable to track your return.

If you choose to do this, please send your package directly to:
 

Cella Logistics - Servicecenter
Am Güterbahnhof 2
24976 Handewitt
Germany
 

Please include your name, address, and order number on the return package as the sender information.

Please note we do not accept parcels sent as cash on delivery.

 

EXCHANGE OF PRODUCTS
Unfortunately, we are unable to exchange your return for other products. However, you can return your order, and we will refund your purchase, so you can make a new order on hummel.net.

Products bought on sale or by using discount codes can only be reordered with the same price if the offers are still available online.

If the price of your ordered item(s) is reduced within 24 hours after you have placed your order, we will refund you the difference. In this case, please contact our Customer Service providing your order number.
 

REFUNDS
Once your return has been registered in our warehouse, we will process your return and refund your money as quickly as possible. Please note that it can take up to 14 days from the time we receive your package until your money is refunded to your account.

The refunded amount will always be transferred to the same payment card used for the purchase. You will receive an email as soon as your return has been processed. How long it takes for your account to be credited depends on your bank and what payment method you used when ordering.

 

PLEASE NOTE:
You may receive a partial refund or even no refund at all. This happens in cases where the value of the goods has deteriorated, such as:

  • you have actually used the item

  • the product has picked up an odour such as perfume or smoke, or shows some other sign of use/wear 

  • it was damaged while you were responsible for it

  • you have handled the goods in a way that was more than necessary for evaluating the quality, features and function

  • you have failed to follow the limitations on the right to change your mind in regards to the seals, product, etc.

  • the product seal or packaging is missing or damaged to such an extent that it affects the value of the product. Packaging for clothing may be opened.

  • you have chosen a player number with the purchase of a National team jersey

 

COMPLAINTS

Our products have a 2-year warranty period. If you have made your purchase at hummel, you can receive a refund if the complaint is upheld. You can submit a complaint by sending an email to our customer service. 

Depending on the situation, you may then receive further instructions.


If you have made your purchase with one of our retailers, please contact them. The retailer will then process the complaint in accordance with their complaints policy. Unfortunately, we cannot process complaints about products purchased from retailers other than hummel.net, hummel.dk, hummel.co.uk, hummelsport.de, hummelsport.se, hummelsport.pl and hummel.fr.

 

DAMAGED GOODS

If you have received damaged goods, please use the same procedure as described above for complaints.

 

INCORRECT GOODS 

In the case you have received either incorrect goods or the incorrect size of what you ordered, please contact our customer service, and return the items. Unfortunately, we cannot resend the original order. Instead, we will refund your money and you can place your order again.

Please note: Return shipping is free.

 

EUROPEAN DISPUTES RESOLUTION
European laws requires that all online shops, may include a link to the European Commission's Online Dispute Resolution Platform: http://ec.europa.eu/consumers/odr/.