DELIVERY

DELIVERY OF ORDERS IN CONNECTION WITH BLACK FRIDAY

Unfortunately, we are currently experiencing delivery delays. This is because that during Black Week there has been far more interest in our products than we dared hope for. Our warehouse is working hard right now to get all the orders shipped as soon as possible. Unfortunately, we cannot promise a specific delivery time.

We apologize for the inconvenience and hope for your patience.

 

ARE YOU IN DOUBT IF YOUR ORDER HAS BEEN PLACED?

Once you have placed your order, you will receive an order receipt. This receipt means that your order has been placed / gone through to us. We reserve the right to cancel an order, if one of the following situations appear:  

  • An item is sold out/out of stock
  • Your billing details are incorrect or can’t be confirmed
  • You are under 16 years old or under an older age, if the age requirement to enter an agreement with hummel is higher than the applicable law
  • There was an error in the price shown on the website
  • We couldn’t deliver to the address you provided

You will receive a mail if your order is cancelled.

When you receive a mail with your delivery order details, we finally confirm your purchase. Please notice that we currently are experiencing delivery delays, which means that it can take up to 8 working days before you receive this mail.

 

WHAT ARE THE SHIPPING COSTS?
You will receive free delivery on orders over 120 EUR.

For orders below 120 EUR., delivery is available at a cost of 6 EUR. The delivery charge is not included in the product price and is advised to you during checkout before you confirm your order.
 

WHO DELIVERS YOUR PACKAGE?

Orders are sent by DHL to the address you provide. The telephone number provided is used to inform you about the delivery by text message. If you are not at home when DHL arrives with the package, it will be delivered to the nearest courier or DHL will arrange a new delivery. DHL will be responsible for notification.

 

WHAT IS THE DELIVERY TIME?
The expected delivery time is shown below.

During campaigns such as sales periods, Black Friday and Cyber Monday extended delivery times may occur occasions.

Austria

3-4 business days

Czech Republic

3-4 business days

Romania

4-5 business days

Slovenia

4-5 business days

Slovakia

4-5 business days

 

WHERE DO WE DELIVER?

We ship to the following countries: Austria, Czech Republic, Romania, Slovakia and Slovenia.

Please check our other website, if you want shipping to France, United Kingdom, Sweden, Poland, Germany Spain or Denmark.