We are always happy to help in case you have questions. But you might be lucky to find the answer(s) you need in our Frequently Asked Questions (FAQ) below.


I have placed an order but haven't received an order confirmation - is my order accepted?
Can I make changes to an order I made?


My order seems to be delayed - what should I do?
What is the delivery time?
Can I track my delivery?


How do I return my order?
What is the return fee?
How long will it take before I receive my refund?
What can I do if I bought an item on sale but I need a different size and now the offer has expired?
I am buying a present - how can it be returned?
Can I exchange an item instead of getting a refund?
My product is faulty - what should I do?


Where can I redeem my discount code?
I am experiencing problems during checkout – what do I do?
I recently purchased an item on your webshop, that is now on offer - can I get the difference refunded?

Discount codes and gift cards

How do I use a discount code?
My discount code is not working?
Can I combine several discount codes?
Can discount codes be used on reduced items?
I have used a discount code on my order and wish to return it - will I get a new discount?
I have already completed my purchase - can I use my discount code?
Can I buy a gift certificate for the hummel online shop?