FAQ


We are always happy to help in case you have questions. But you might be lucky to find the answer(s) you need in our Frequently Asked Questions (FAQ) below.

 

CAN'T FIND AN ANSWER TO YOUR QUESTION?

You are always welcome to contact us at onlinesupport@hummel.dk

 

EXTENDED RETURNS
We've extended our usual limit for returns just for the festive season. Any gift or item bought until 24 December can be returned up until 25 January 2021.

Please note that any items or gift returns will be refunded to the same payment method used when placing the order.

Orders

I have placed an order but haven't received an order confirmation - is my order accepted?
Can I make changes to an order I made?

Shipping

My order seems to be delayed - what should I do?
What is the delivery time?
Can I track my delivery?

Returns

How do I return my order?
How long will it take before I receive my refund?
What can I do if I bought an item on sale but I need a different size and now the offer has expired?
I am buying a present - how can it be returned?
Can I exchange an item instead of getting a refund?
My product is faulty - what should I do?

Payment

I am experiencing problems during checkout – what do I do?
Where can I redeem my discount code?

Discount codes and gift cards

How do I use a discount code?
My discount code is not working?
Can I combine several discount codes?
Can discount codes be used on reduced items?
I have used a discount code on my order and wish to return it - will I get a new discount?
I have already completed my purchase - can I use my discount code?
Can I buy a gift certificate for the hummel online shop?

Other

Can I get notified when a specific item is back in stock?
I recently purchased an item on your webshop, that is now on offer - can I get the difference refunded?